Corporate reports

In Q1, 85.9 per cent of people with workplace injuries or illnesses returned to work with no wage loss within 12 months.

The faster a decision is made to allow a claim, the faster we can start actively helping the person who is injured or ill recover and return to work. In Q1, our time to first decision for lost-time claims was 97 per cent, exceeding our target by one per cent.

Time to first payment was 81 per cent, exceeding our target by four per cent.

There were 45,803 total registered Schedule 1 claims in Q1 2024 – three per cent lower than Q1 2023. 15,764 claims were lost-time claims.

32 per cent of appeals were overturned decisions, within our expected range of 26 to 33 per cent.

Durations measure the time that claims continue to require benefits. Average composite duration was largely flat in Q1 2024 compared to Q4 2023 and is down two average days from January 2023. 

The Sufficiency Ratio is 121.5 per cent.

Our net assets on a sufficiency ratio basis decreased slightly from Q4 2023.